Four areas, worked in the same engagement. Everything rests on rules documented with the people who do the work.
Where AI is worth applying here specifically, in what order, and on what rules — including how you price, what counts as an exception and who decides what. This is the part no software does for you, because it is not in your files.
The execution layer: agents assigned to named jobs, automation, custom software and the integrations between them, built inside the systems you already run. Independent of any vendor — a new model is a layer swap, not a new project.
Most implementations fail on adoption rather than technology. We redesign roles around the changed process, train the team on the live system, and draw a clear line between what the system does and what a person decides.
Permissions, approval and escalation paths, behaviour standards for anything client-facing, and a record of what runs on what basis. Built alongside the work, not retrofitted after it.
Six areas. Savings are typical monthly figures for a company of 30–80 people, costed conservatively from hours returned.
Any repeating work qualifies. These twenty-six are simply where organisations of this size tend to find the first return, and each one has been built before — so the estimate you get is drawn from work already done rather than from a proposal. Figures stay indicative until they are measured against your own baseline, which is the first thing we record and the last thing we report against.
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